Terms of Service

Last updated: 11 November 2026

1. Who we are and these terms

Anytranslate (anytranslate.ai) is provided by Binedge, Unipessoal Lda ("Binedge", "we", "us"). Registered office: Rua do Penedinho 50, Queijas, Portugal. Portuguese VAT number (NIPC): PT517351498. Contact: [email protected].

These terms are the contract between Binedge and you, the person or organisation that creates a Anytranslate account ("you", "the Customer"). They cover the website, the app and the API. By creating an account or using the service, you accept them.

You must be at least 18 years old to create an account.
If you sign up for an organisation, you confirm that you have the authority to bind it. "You" then means the organisation.
Section 5 applies only to consumers. Section 13 and section 15 contain separate rules for businesses and for consumers. Everything else applies to everyone.
Clauses that apply only to business customers say so in their heading or first sentence. Nothing in these terms waives a right that you have as a consumer under mandatory law.
The Product Schedule below sets out the terms that are specific to Anytranslate. It is part of these terms.

These documents apply together:

these Terms of Service, including the Product Schedule;
the Privacy Policy;
the Data Processing Terms, which are part of these terms and apply automatically when you are a business and your content contains personal data of other people.

For an Enterprise plan, a separate contract with Binedge may add to or replace parts of these terms.

In these terms, a "consumer" is an individual who uses Anytranslate wholly or mainly outside their trade, business, craft or profession. A "business" is any other customer.

Order of precedence

If these documents conflict, the first one in this list prevails:

the Enterprise contract with Binedge, if you have one;
the Data Processing Terms, for personal data;
the Product Schedule;
these Terms of Service (the numbered sections).

If you are a business, your purchase orders and your own terms do not apply unless we agree to them in writing. This order does not reduce the rights of a consumer under mandatory law.

2. The service

What Anytranslate does, and the features available to you, are described in the Product Schedule below. The service is provided over the internet. You need your own device and connection.

3. Your account and security

You sign in with an email address and a password. You must confirm your email address.
Give us correct information and keep it up to date.
Keep your password and API keys secret. You are responsible for what happens under your account, unless it results from our fault.
Tell us quickly at [email protected] if you think your account or an API key was accessed or misused without your permission.
If you invite members, you decide their roles and you are responsible for their use of the service.
Do not share one account between several people. Invite them as members instead.

4. Plans, prices, payment and cancellation

Prices and plans

Prices are in euros and shown on the pricing page. VAT is added where required by law. The credit unit, the plans and any free plan or trial are set out in the Product Schedule. What each plan includes is described on the pricing page. Unless the pricing page says otherwise, unused credits in a paid plan expire when the subscription period ends.

Payment and renewal

Payments are processed by our payment provider. We never see or store your card number.
Paid plans renew automatically at the end of each period and are charged in advance.
If a payment fails, you cannot change plan until it is paid. We may limit or suspend paid features until it is paid, as described in section 12.
Invoices are available in the app and sent by email.

Changing plans

Upgrades take effect immediately and are charged pro rata at once.
Downgrades and changes of billing cycle start at the next renewal.

Cancelling

You can cancel at any time in the app. You keep access until the end of the period you paid for. We do not refund the current period or unused credits, except as set out in section 5 (consumers), in section 12, and in the Data Processing Terms for an objection to a new sub-processor.

Price changes

We will give you at least 30 days' written notice (email or in the app) before a price change applies to you. You may cancel before it applies. If you do not, the new price applies from the next renewal after the notice period.

Credits (everyone)

This part applies to everyone. "Credits" are the pages, conversations or similar units that the Product Schedule defines.

Credits are used when we process your content.
A result that is less useful than you hoped for does not give credits back.
If we have to repeat the processing because of our fault, we do not charge the retry.
The credits that each kind of use consumes are shown on the pricing page. A change to these rates follows the rules in "Price changes" above: 30 days' notice, and you may cancel before it applies.
For consumers, these rules do not limit the statutory remedies for lack of conformity.

Late payment

Business customers: an amount that is not paid by its due date bears late payment interest at the commercial rate set by Portuguese law (Decree-Law 62/2013). We may also claim the recovery costs that this law allows.
Consumers: only legal interest applies. We charge no extra penalty or fee for late payment.

5. Consumer rights (consumers only)

This section applies if you are a consumer. It does not reduce any right you have under mandatory law.

Right of withdrawal

You may withdraw from a paid plan within 14 days of buying, without giving a reason, if you have not used any of the credits from it. To withdraw, email [email protected] with a clear statement. We will refund you using the same payment method within 14 days.

At checkout we ask you to expressly request that the service starts immediately and to acknowledge the consequences below. This is a legal requirement for digital services.

If you have fully used the service you bought, your right of withdrawal is lost.
If you withdraw within the 14 days after partly using it, you must pay a proportionate amount for what you used until you told us you were withdrawing. We refund the rest.
Outside the withdrawal right and the cases in section 12, we do not give refunds after use.

Legal guarantee of conformity

Under Decree-Law 84/2021, the digital service must conform to the contract. You keep your rights if it does not. We do not waive or limit them. This includes the right to have the service brought into conformity, a price reduction or termination, as provided by law.

Changes to the service

We only change the service for valid reasons, and we tell you in advance. If a change materially and negatively affects your use, you may terminate free of charge within the period provided by law and get a refund for the unused part of what you paid (see section 11).

6. Your content and our licence

"Your content" means everything you or your users put into Anytranslate, and what the service produces from it, as further described in the Product Schedule.
You keep all rights in your content.
You give Binedge a limited licence to host, copy, store, process and display your content only as needed to provide the service to you. This includes sending it to our AI model providers and other sub-processors. The licence ends when we delete your content.
You confirm that you have the right to put your content into Anytranslate and to have it processed, including the copyright and any confidentiality rights of others, and that it does not break the law or anyone's rights.
Do not put in illegal content.
Do not put in special categories of personal data (for example health data) unless it is necessary and lawful. You are responsible for having a legal basis.
We do not use your content to train AI models.
We do not review or check your content, and we do not decide what it contains. You choose what to put in and who can see it. You are responsible for your content, including any personal data, confidential information or credentials in it.

7. AI features and their limits

AI output can contain errors, omissions or wrong information. It is a suggestion or an automatic result, not professional advice.
Output can be similar for similar inputs. You are responsible for how you use it.
Do not rely on AI output alone for legal, medical, financial, safety critical or other high stakes use. Have a qualified person review it first.
Do not use Anytranslate for any practice prohibited by Article 5 of the EU AI Act.
We do not take decisions with legal or similarly significant effects on people by automated means. If you set up your own such decisions, that is your responsibility.

The Product Schedule adds limits and duties that apply to the AI features of Anytranslate.

Output and who owns it

This part applies to everyone. It does not affect consumer rights under mandatory law.

We claim no ownership of output.
We do not promise that output is original or protected by copyright.
You are responsible for how you use output and for checking it before you use it.

For business customers only: output comes with no warranty of non-infringement or originality. Consumers keep their statutory conformity rights.

Your duties as an AI user (business customers only)

If you are a business, you must:

tell your end users where AI is used and that it may be wrong;
keep human oversight wherever you rely on AI output;
take measures to support the AI literacy of your staff who use the AI features, as Article 4 of the EU AI Act requires;
disclose that text is AI generated if you publish AI generated text to inform the public on matters of public interest without genuine human review and editorial responsibility (Article 50(4) of the EU AI Act). This does not apply to purely personal, non-professional use.

8. Acceptable use

You and your users must not:

use Anytranslate for anything illegal, or to break the rights of others, including copyright and privacy;
send spam, scams, phishing or malware;
harass, deceive or harm people, or use the service to impersonate others;
put in content you have no right to use;
try to break, probe, damage, overload or bypass the security or limits of the service;
try to access other customers' accounts or data;
reverse engineer the service, except where the law allows it;
share API keys, or resell the service, unless your plan or contract allows it;
use the service, its output or the API to build a competing product or to train a competing AI model;
bypass, or try to bypass, the safeguards or limits of the AI features, for example by jailbreaking, prompt injection attacks, or attempts to extract system instructions or hidden prompts;
use the service to attack other AI systems;
use the service for any practice prohibited by Article 5 of the EU AI Act.

The Product Schedule may add rules specific to Anytranslate. If you break these rules, we may act as described in section 12.

9. Our intellectual property

Anytranslate, its software, design, name and logo belong to Binedge or its licensors. We give you a limited, non-exclusive, non-transferable right to use the service while your account is active, under these terms. Nothing here transfers ownership to you. If you send us feedback, we may use it freely, without payment and without obligation to you.

10. Data protection

For your account data, billing data, website and analytics data, support correspondence and security logs, Binedge is the controller. See the Privacy Policy.
For your content, Binedge acts as processor for you when it contains personal data of other people and you are a business. The Data Processing Terms apply automatically and are part of this contract. If they conflict with these terms on data protection, they prevail.
You must make sure you may lawfully send the personal data in your content to us, have a legal basis for the processing, and inform the people concerned where the law requires, including under GDPR Articles 13 and 14.

The Product Schedule adds duties that apply to the data in Anytranslate.

11. Availability, support and changes to the service

We aim for reasonable availability but do not promise uninterrupted service. There is no uptime commitment unless an Enterprise contract says so. We announce planned maintenance where possible.
Support is by email at [email protected]. Response targets for paid plans are described on the pricing page.
We may improve, change, add or remove features for valid reasons, such as security, legal changes, technical needs or improving the service. We will tell you in advance of changes that materially and negatively affect you. Consumers have the rights in section 5.
For businesses, if we change or remove a feature in a way that materially reduces your plan, you may end the contract free of charge and get a pro rata refund of prepaid unused fees.

Upstream AI changes (business customers only)

This part applies only to business customers. For consumers, the rules on changes to the service in section 5 and above apply.

We may change the AI models and the AI providers that we use. Output may change as a result.
We give you 30 days' notice before we retire an API version, or before we make a change that materially affects business customers.
If a restriction from an upstream AI provider matters to customers, we state it in these terms or in the Product Schedule.

12. Suspension, termination, export and deletion

By you

You can cancel your plan at any time in the app. To close your account and delete your data, email [email protected].

By us

We may suspend or end your access if you seriously or repeatedly break these terms, if you do not pay, if required by law, or to protect the service or others. Where reasonable we warn you first and give you a chance to fix the problem. We may suspend at once if needed to protect the service, other customers or third parties. If we end your plan without it being your fault, we refund prepaid unused fees pro rata.

Ending a paid plan for convenience

Business customers: we may end your paid plan for convenience with 30 days' written notice. We refund prepaid unused fees pro rata.
Consumers: we may end your paid plan only for the reasons stated in these terms: we discontinue the service, we have a legal duty, economic reasons, or you break these terms. For the first three reasons we give 30 days' notice, unless the law requires an earlier end, and we refund prepaid unused fees pro rata. For breach, the rules in "By us" above apply.

Inactive free and trial accounts

We may close a free or trial account that has been inactive for 12 months. Inactive means that you have not signed in or used the service.
We first send an email to the account address, 30 days before closing. During this time you can export your content.
Paid accounts are not affected.
Any rules for ended trials in the Product Schedule also apply.

Export, switching provider and deletion

On request, you can export your content. The Product Schedule describes how.
You can also ask to switch to another provider. You give us up to 30 days' notice. The switch is completed within a maximum of 2 months. We do not charge switching fees.
After the contract ends, your content stays available for export for 30 days. After that we delete it.
Deletion on request is completed within 30 days. Deleted data may stay in backups until they rotate out, up to 90 days.
We keep invoices and accounting records for the period required by Portuguese tax and commercial law.

After termination, sections that by nature should continue (for example liability, intellectual property, governing law) continue to apply.

13. Warranties and liability

For everyone

We provide the service with reasonable skill and care. We do not promise that it will be uninterrupted or error free, or that AI output will be correct or fit for a particular purpose, other than what the law requires.

Nothing in these terms excludes or limits liability for intent or gross negligence, for personal injury, for breach of essential obligations that put the purpose of the contract at risk, or any liability that cannot be limited by law.

Consumers

Your legal rights are not affected. We do not limit our liability to you beyond what the law allows.

Businesses

Subject to the "for everyone" paragraph above, our total liability for all claims arising from one event or a series of linked events is limited to the amounts you paid to us in the 12 months before the event. If that amount is less than EUR 100 (for example for free and trial customers), the limit is EUR 100.
This limit never applies to intent or gross negligence, to your payment obligations, or to misuse of our intellectual property. The other exceptions in the "for everyone" paragraph also stay in place.
Subject to the same paragraph, we are not liable for indirect losses, such as lost profit, lost business or lost data that you could have avoided by keeping your own copies.
You are responsible for how you use the service and its output, and for your content and your own communications with your customers. The Product Schedule may add to this.
Subject to the "for everyone" paragraph, we are not liable if personal data or confidential information in your content is disclosed because of what you put in or how you configured Anytranslate. An example is a document that you add to a source that an AI agent can use. This does not cover a disclosure caused by a failure of our own security or of our own obligations. We stay responsible for those as the law requires.

Indemnity (business customers only)

This applies only to business customers. It never applies to consumers.

You reimburse us for losses, damages and reasonable costs from third party claims that arise from your content, from your end users and their use of the service, or from your breach of these terms.
We tell you promptly about the claim.
You may take over the defence at your own cost. We cooperate with you reasonably.
You may not settle in a way that admits fault on our part without our consent.

14. Changes to these terms

We may change these terms. For material changes, we notify you by email or in the app at least 30 days before they take effect, or sooner if the law requires. If you do not accept, you may terminate before the date they apply. If you keep using the service after that date, the new terms apply. Changes do not apply to periods already paid when they would make your position materially worse, unless you agree or the law requires.

Valid reasons for changes (consumers)

If you are a consumer, we change these terms only for one of these reasons:

a change in law or regulation, or a decision of an authority;
security;
new features or changes in the service;
correcting errors;
economic reasons that affect the price (the price rule in section 4 stays as it is);
changes in our organisation.

We keep the 30 days' notice above. If a change is not in your favour, you may end the contract free of charge, and we refund the prepaid fees for the unused period.

15. Complaints, dispute resolution and governing law

Write to us first at [email protected]. We will try to settle any dispute amicably.

Complaints book: we have access to the electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.
Consumer dispute resolution: consumers can use the consumer dispute resolution entities (RAL) listed at www.consumidor.gov.pt. Binedge has not committed to submit to arbitration.
Governing law: Portuguese law applies. Consumers keep the mandatory protection of the law of their country of residence.
Courts, businesses: we first try to settle the dispute in good faith. Failing that, the courts of the Comarca de Lisboa have exclusive jurisdiction.
Courts, consumers: without prejudice to your mandatory rights, you may bring proceedings in the courts of your place of residence.

16. General

These terms, the Privacy Policy and the Data Processing Terms are the whole agreement on Anytranslate. They replace earlier agreements on the same subject. For business customers, your own terms and purchase orders do not apply unless we agree in writing (see section 1).
If a provision is invalid, the rest stays in force and the provision is replaced by a valid one with the closest effect.
You may not transfer your rights under this contract without our consent. We may transfer ours to a successor of the business or to a company that takes over the service, with notice to you, if your rights do not get worse.
Not enforcing a right does not mean we waive it.
Neither party is liable for failures caused by events beyond its reasonable control.
These terms are available in English and European Portuguese. If they differ, the Portuguese version prevails for consumers.
You can save or print these terms at any time. They are available at https://anytranslate.ai/terms.
Binedge details required by law are in section 1. Prices are on the pricing page.

17. Plan limits, fair use and beta features

This section applies to everyone. It does not affect consumer rights under mandatory law.

Plan limits and fair use

The limits shown on the pricing page for your plan apply.
We may throttle or limit use that harms the service or other customers.
Do not get around limits, quotas or rate limits.

Beta and preview features

Features marked beta, preview or early access are provided as is. We make no support commitments for them, and we may change or end them.
For consumers, we mark these features clearly. You use them only if you choose to.

18. Intended use and legal compliance

Not for high-risk use (everyone)

Anytranslate is not designed for critical infrastructure, emergency services or safety-critical systems, or for uses that the EU AI Act classifies as high risk. Do not use it for these.
This only defines the intended use. It does not exclude or limit our liability under the law.

Adapting the service (business customers only)

This part applies only to business customers.

If you adapt or use Anytranslate so that it becomes a high-risk AI system, or for a use that the EU AI Act bans, you take on the duties of the provider or deployer under that Act for that use.
We are not responsible for that use.

Sanctions and export control (everyone)

You confirm that you are not subject to sanctions of the European Union, the United Nations or Portugal.
You will not use the service in breach of those sanctions or of EU export control rules.
We may suspend or end your access where the law requires it. Where the law allows, we refund prepaid unused fees.

Anti-bribery (business customers only)

If you are a business, both parties comply with the anti-corruption law that applies to them. Neither party will offer or give improper payments or advantages in connection with these terms.

19. Security testing and vulnerability reports

This section applies to everyone.

Do not run vulnerability scans, penetration tests or load tests on Anytranslate without our written permission. To ask for permission, write to [email protected].
Our security contact is [email protected]. Report vulnerabilities there.
If you report a vulnerability in good faith, you cause no harm, and you access no more data than needed to show the problem, this is not a breach of these terms and we will not take action against you.

20. Reporting illegal content and abuse

This section applies to everyone.

To report illegal content or abuse, email [email protected]. Tell us what it is and where to find it, with the details below.
We act on valid reports. We may remove content or suspend accounts, as described in section 12.

What a report should contain

Who is reporting: your name and, if you report for someone else, the right or the person you act for.
The exact content or URL, so that we can find it.
Why you believe it is illegal or infringing, with enough detail for us to assess it.
Your contact details, such as an email address.

What happens after a report

We tell the affected customer about the report, unless the law or an authority forbids it. We give them a short and simple way to reply.
When we remove or restrict content, or suspend an account, we explain the reasons where the law requires.

21. How we use usage data (never your content)

This section applies to everyone.

We may use technical, usage and billing metrics that we collect as controller, in aggregated form, to run, secure and improve the service.
This does not include your content, and it does not include data derived from your content.
We never use your content for our own purposes.
See the Privacy Policy for what we collect and your rights.

22. Publicity (business customers only)

This section applies only to business customers. It does not apply to consumers, or to sole traders unless they agree.

We may name you as a customer and show your logo.
You can opt out at any time by emailing [email protected].

23. Notices, electronic acceptance and third parties

This section applies to everyone. It does not affect consumer rights under mandatory law.

We send notices to the email address of your account. A notice takes effect when it reaches that address. Our notices in the app also count.
You must keep your account email address current. You can send us notices at [email protected].
Accepting these terms online and electronic notices are valid.
Only you and Binedge can enforce these terms. No third party has rights under them. This does not affect rights that the law gives to any person.

Product Schedule: Anytranslate

The service

Anytranslate translates documents using artificial intelligence while keeping the layout. You can upload PDF, DOCX, PPTX, JPG, JPEG and PNG files. Scans and images go through text recognition (OCR) first. You can choose several target languages in one batch.

Workspaces (organisations) let you invite members.
Paid plans include API access with API keys.
Files that are over your page limit, and free accounts, get a 2-page preview.

Plans and credits

Anytranslate is priced in pages. In these terms, "credits" means pages.

Free plan: 30 pages granted once at signup. No card needed.
Pro and Business: paid plans, billed monthly or annually.
Enterprise: by contract with Binedge.

What each plan includes, and what happens to unused pages, is described on the pricing page.

Free plan

One person or organisation should not create several free accounts to get more free pages.
Do not use automated means to create accounts or to get free pages unfairly.
Inactive free accounts may be closed as set out in section 12.

Content and AI limits

Your content is the documents you upload and the translations produced from them.

We only use AI providers whose API terms do not allow them to train on your content.
Download links to your files are temporary and expire after about one minute. Download your files when you need them.
Translations are machine translations. They may contain errors, omissions or wrong terms, and layout may differ from the original.
They are not certified or sworn translations and have no official value.
Output is a translation, not a decision about a person.

Export

You can export your content (documents and translations) at any time on request.

24. Contact

Binedge, Unipessoal Lda, Rua do Penedinho 50, Queijas, Portugal. VAT: PT517351498. Email: [email protected].